No channels appeared
Tellyra does not include channels. Add an authorized M3U playlist, import a local playlist file, or connect a compatible account. Run the source check after saving.
Calm troubleshooting
Support
Most streaming failures become manageable once you know whether the problem is the network, credentials, format, or the media source. Tellyra keeps that distinction visible.
01—06
Start here
Import or login failed
Open the source check and look for the failure category: network, authentication, format, or content. Confirm the address, credentials, and provider availability without sharing secrets.
Playback stopped
Retry once, then choose a backup line if your source provides one. Test another item to tell a single broken stream from a wider provider or network issue.
Guide is empty or shifted
Confirm the XMLTV address, channel mapping, timezone, and last refresh. Refresh guide data after changing any of them.
Pro did not unlock
Use Restore Purchases with the same Apple Account that made the purchase. Apple controls billing and refunds.
Delete my data
Delete sources from their action menus. Use Settings → Privacy & Data to disable sync or delete private iCloud data. Tellyra has no developer account to delete.
SUPPORT / PRIVACY-SAFE
Still stuck? Send a privacy-safe report.
Include your device model, OS version, Tellyra version, the general error category, and what you already tried. Attach the in-app support report if useful. Never send playlist URLs, usernames, passwords, tokens, or copyrighted playlist files.
Support cannot provide, recommend, verify, or troubleshoot unlicensed channel providers or downloadable source lists.